Manaakitanga – care and hospitality

In our family we have a long history of heart disease, so it was with absolute disbelief and shock when Tim was diagnosed with lymphoma. It was so unexpected and sudden; we did not have much time to get our heads around our new reality.

Two days after Tim’s diagnosis he was admitted to the Bone Marrow Transplant Unit (BMTU) at Christchurch Hospital, where he received treatment for over 6 months. It was at the BMTU where we were put in touch with Ranui House, as a possible place to stay while Tim received his first round of chemotherapy. Little did we know then that Ranui House would become our ‘home away from home’ over the next 6 months while Tim went through 6 rounds of chemotherapy.The ‘safe haven’ provided by the Ranui team gave our family the stability and security we needed while supporting Tim during his treatment.

When I reflect on our stay at Ranui House two things stand out. Firstly, how whanaungatanga (initiating and maintaining relationships) is shown through the ease with which staff welcome families. Ensuring that families know where everything they need can be found. Giving residents the opportunity to meet others by planning activities such as dinners and regular afternoon teas.

Secondly how manaakitanga (care and hospitality) is shown to residents through the care, which is given to the upkeep and smooth running of Ranui House. It is such a stressful time for patients and their families when they must leave their home and travel to Christchurch for the next round of treatment. But knowing that we only have to be concerned about packing clothes and food, and that everything else is taken care of is such a relief.

The care, knowledge and skills demonstrated by the doctors, nurses and support staff in treating Tim at the BMTU was absolutely brilliant. The whanangatanga and manaakitanga shown to our family by the staff at Ranui House has been remarkable. These amazing women will always have a special place in our hearts, and we cannot thank you enough for all that you have done for us.

Arohanui. Holt Family – Timaru