A ‘home-away-from-home’ for families who travel to Christchurch for life-saving medical treatment.
Staying at Ranui House
Families come to Ranui from across New Zealand. They travel hundreds of kilometres to Christchurch for various lifesaving medical treatments such as chemotherapy, bone marrow transplants, heart surgery, difficult pregnancies, neonatal care, kidney transplants, dialysis, general surgery, and a host of serious illnesses and accidents. Patients of all ages and from all hospital departments can stay at Ranui House.
If patients are well enough, they can spend time with their families at Ranui returning to hospital for treatment when required. Patients who are having outpatient treatment i.e. radiotherapy, home dialysis, pregnancy and some bone marrow transplants can stay in Ranui while the treatment is carried out with daily visits to the hospital.
Ranui means ‘big warm house’ and that is exactly what we provide. Warmth and care for babies, children, young people and adults whilst they undergo medical treatment in Christchurch.
We are a charitable trust founded over 30 years ago and funded by the people of New Zealand.
Today we continue to provide 26 purpose-built apartments, which are located within a 2-minute walk to the hospital, with construction of an additional 46 apartments underway.
Warm rooms, kitchens, and family areas make our facilities feel just like home.
FAQs at Ranui House Christchurch
Who can stay?
Families come to Ranui from across New Zealand. They travel hundreds of kilometres to Christchurch for various lifesaving medical treatments such as chemotherapy, bone marrow transplants, heart surgery, difficult pregnancies, neonatal care, kidney transplants, dialysis, general surgery and a host of serious illnesses and accidents.
Patients of all ages, from all hospital departments can stay at Ranui House.
If patients are well enough, they can spend time with their families at Ranui, returning to hospital for treatment when required. Patients who are having outpatient treatment i.e. radiotherapy, home dialysis, pregnancy and some bone marrow transplants can stay in Ranui while the treatment is carried out with daily visits to the hospital.
Ranui means ‘big warm house’ and that is exactly what we provide. Warmth and care for babies, children, young people, and adults whilst they undergo medical treatment in Christchurch.
If the accommodation is not funded by the National Travel Assistance, there will be a charge per night per apartment. Should residents wish to have a guest stay overnight there will be a cost per person per night.
No pets allowed on premises.
How do we know if we are eligible to stay?
Families are referred to us through their doctor, district health board or social worker.
In order to stay at Ranui House while you or your loved one has treatment in Christchurch, we would need to receive a referral (booking) for you from your District Health Board’s National Travel Assistance office.
National Travel Assistance covers the cost of your travel to Christchurch and home again, as well as a subsidy for accommodation with us. The balance of the accommodation costs is generously donated by supporters of the Bone Marrow Cancer Trust, which is the charity that owns and operates Ranui House.
Here’s a link to see the Ministry of Health eligibility criteria for National Travel Assistance: https://www.health.govt.nz/your-health/services-and-support/health-care-services/hospitals-and-specialist-services/travel-assistance/whos-eligible-travel-assistance
After checking this link, a next step would be to contact the Patient Travel Administrator at your regional hospital, as they will be able to confirm your eligibility and explain the options to you.
If you are not eligible for funding you can still book in and pay privately. Please enquire directly to Ranui phone 03 377 2515 or email firstname.lastname@example.org
How do we book in?
Your Patient Travel Coordinator or Social Worker will generally arrange your first visit, but subsequent visits may be booked directly through the office at Ranui House. Please note, completion of this form does not guarantee your booking. All requests for accommodation will be confirmed subject to availability.
Keys, Safety & Security
Ranui is a gated complex. Residents are given a key to their apartment plus a security key tag for entrance to the building and carpark. There is an intercom system that allows access for visitors. We have after hours security for the complex.
Is there parking?
We offer only one car park per unit for guests staying at Ranui House at no cost.
Can I bring my pets?
No pets are allowed on premises.
What is in the Apartments?
Apartments are either one or two bedrooms with a separate lounge and include:
- kitchen or kitchenette with a small fridge, toaster, kettle, sandwich maker, cutlery, crockery and a microwave
- bathroom with toilet, shower, towels and hairdryer
- laundry equipped with a washing machine, clothes dryer, iron, and ironing board
- all bedding and linen supplied
- television, DVD player & radio
- underfloor heating and wall heaters
Other amenities at Ranui House?
Fully equipped communal kitchens with refrigerator and freezers for your use
Lounge with television and Sky TV
Library of books, DVDs and puzzles to borrow
Push chair, portacots, highchairs and rollaway beds
BBQ & outdoor tables and chairs
Outdoor clothes lines
Undercover bike shed
Ranui car (available for short trips to pick up groceries or medical appointments)
What do I need to bring?
Communication devices etc.
Food (all groceries can be purchased locally)
Can I cook and how do I get my groceries?
Ranui has fully equipped communal kitchens for you to use. There are fridges and freezers available for you to store your food.
Supermarkets and food stores are very handy.
New World Supermarket, PakNSave, Fresh Choice and Countdown are all within a short distance from Ranui. Riverside Market is only a 10-minute stroll away.
The Boatshed Café is directly opposite Ranui, and Pegasus Restaurant and Bar is only a short stroll over the bridge.
Ranui has a car that guests can use free of charge to go to other hospitals, medical appointments or pick up their groceries. We just ask that you put petrol in for longer distances. Countdown supermarkets deliver to Ranui. Please do not hesitate to ask staff for any help you may need.
Are we allowed visitors?
Visitors are welcome. All visitors must sign-in on arrival. There is an intercom system that allows access for visitors for you to let them in.
Many of the guests staying in the House are undergoing treatment or have loved ones undergoing treatment and are immune compromised, so If you have been unwell with vomiting, diarrhoea or flu-like symptoms in the last 48 hours, you will not be allowed to enter our facilities.
If you, someone in your family or someone you have been in contact with has been tested for Covid-19 in the past 14 days or have been told by a healthcare provider or public health official that you should self-quarantine due to potential Covid-19 exposure, or that you are suspected of having Covid-19, you will not be allowed entry to Ranui House, without first talking to Ranui staff.
How can we keep in touch with friends and family?
Every room in the House has a phone. Your friends and family can call you directly on this phone, 03 377 050. Your phone extension will be the same as your room number.
Please ask your family and friends to send courier parcels and mail for your attention to:
c/- Ranui House
1 Cambridge Terrace
Is there disability access?
Yes, shared areas in Ranui House are fully accessible. Several bedrooms are also fully accessible, including purpose designed wet floor showers. Please inform us at the time of your booking if you have any special requirements. Both buildings have lifts.
Ranui House provides accommodation for families who must travel to Christchurch for medical treatment.
For more information see www.bmct.org.nz